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Bar Code Nepal Inc. Pvt. Ltd.

Warranty & Refund Policy

Bar Code Nepal Inc. Pvt. Ltd. (“we”, “our”, “us”) is committed to delivering high-quality products and reliable after-sales support. This Warranty & Refund Policy outlines the terms governing product warranties, repairs, replacements, and refunds.

1. Warranty Coverage

  • All products sold by Bar Code Nepal Inc. Pvt. Ltd. are covered under the manufacturer's warranty, unless stated otherwise.
  • Warranty duration and terms vary depending on the brand, product type, and manufacturer policies.
  • Warranty typically covers:
    • Manufacturing defects
    • Hardware malfunctions under normal usage conditions

2. Warranty Exclusions

    Warranty does not cover:
    • Damage due to misuse, mishandling, or negligence
    • Improper installation or unauthorized modifications
    • Electrical damage (power surges, voltage fluctuations, short circuits)
    • Physical damage (drops, water exposure, fire, etc.)
    • Consumables (labels, ribbons, cartridges, batteries, etc.)
    • Software issues, virus attacks, or configuration errors
    • Normal wear and tear

3. Warranty Claim Process

    To initiate a warranty claim:
    • Contact our support team with:
      • Invoice number / proof of purchase
      • Product details and issue description
    • Provide:
      • Photo or video evidence (if required)
    • Follow instructions for:
      • Product inspection
      • Service center handling or return procedure

    Bar Code Nepal Inc. Pvt. Ltd. may assist in coordinating with the manufacturer but does not guarantee immediate resolution unless covered under internal service agreements.

4. Repair & Replacement Policy

  • Products under warranty will be:
    • Repaired, or
    • Replaced, depending on manufacturer evaluation
  • Replacement is subject to:
    • Product availability
    • Supplier/manufacturer approval
  • Turnaround time depends on:
    • Brand service policies
    • Availability of spare parts

5. Refund Eligibility

    Refunds are not standard and are only applicable under specific conditions:
    • Product is:
      • Defective upon delivery
      • Damaged in transit
      • Incorrectly supplied
    • Issue must be reported within 48 hours of delivery
    • Product must be:
      • Unused and uninstalled
      • In original packaging with all components

6. Refund Conditions

  • Refunds are processed only after inspection and approval
  • Approved refunds will be:
    • Issued to the original payment method (unless agreed otherwise)
  • Processing timeline:
    • 7-14 business days after approval
  • Deductions may apply for:
    • Handling
    • Testing
    • Restocking

7. Non-Refundable Items

    Refunds will not be provided for:

    • Opened consumables (labels, ribbons, cartridges, etc.)
    • Software, licenses, or digital products once activated
    • Custom-configured or special-order products
    • Clearance or discounted items (unless defective)
    • Products damaged due to misuse or external factors

8. Return & Shipping Responsibility

  • If the issue is verified as:
    • Defect or incorrect supply → shipping may be covered by us
  • For all other cases:
    • Customer bears return shipping costs

9. Limitation of Liability

    Bar Code Nepal Inc. Pvt. Ltd. shall not be liable for:

    • Indirect or consequential damages
    • Business loss, data loss, or operational downtime
    • Issues arising from improper use of products

10. Policy Updates

  • This policy may be updated periodically without prior notice.
  • The latest version published on our website will be considered final and binding.

11. Contact Information

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